GUARANTEES

We privilege the total satisfaction of our customers.
This is why we offer a satisfied or refunded guarantee throughout 30 days as from the reception of your order, without condition.
Except in the event of nonconformity of the product compared to description on the site www.itroika.com, the return will have to be carried out with your expenses (the return of the goods non in conformity will be carried out to our expenses).
The returned goods will have to be sent to our address: Troika - 2 rue des bouleaux - 95490 Vauréal - France.

 

For the objects of use such as the watches, an additional legal guarantee relating to the hidden defects applies:

The legal guarantee gets along within the framework of a normal use. Are excluded from this guarantee, wear and ageing (pile, bracelet of watches, crushing of the hollow meshs, etc) and the losses or break-ins resulting from an accidental circumstance. Independently of the commercial guarantee, you profit from the legal guarantees relating to the defects of conformity of the product (articles L. 211-4 and following of the French Code of Consumption) and the crippling defects (under the conditions envisaged in articles 1641 to 1649 of the French Civil code), as recalled below: The salesman is held to deliver a good in conformity with the contract and answers of the defects of conformity existing at the time of the delivery. He also answers of the defects of conformity resulting from packing, the instructions of assembly or the installation when this one was put at its load by the contract or was carried out under its responsibility (article L. 211-4 of the French Code of Consumption).

 

To be in conformity with the contract, the good must: 
1° To be clean with the usually awaited use of a similar good and, if necessary:

- to correspond to the description given by the salesman and to have qualities that this one presented at the purchaser in the form of sample or of model;

- to have qualities until a purchaser can legitimately wait have regard with the public statements made by the salesman, the producer or his representative, in particular in publicity or labelling.
2° Or to show the characteristics defined by mutual agreement by the parts or to be clean with any special use sought by the purchaser, made available of the salesman and that this last accepted (article L. 211-5 of the Code of Consumption).

 

The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good (article L. 211-12 of the Code of Consumption). The salesman is held of the guarantee at a rate of the hidden defects of the sold thing which make it unsuitable with use for which one intends it or which decrease this use so much that the purchaser would not have acquired it or only one less price would have given any, if he had known them (article 1641 of the French Civil code). The proceedings resulting from the defects rhédibitoires must be brought by the purchaser within two year as from the discovery of vice (article 1648 1st subparagraph of the French Civil code).