Artisanat et Poup�es Russes

Privacy Policies

2007-09-09 16:26:54

Privacy Policy

When you visit a site, you order a product, you register to a News Letter, a number of personal data are collected.

- What becomes these datas, how are they used, and to do what?
- How can I control these datas?

Here is a number of questions which concern all of us, more and more each day, especially with the growing importance of Internet and the diffusion of the datas it generates.

I will try to answer these questions as genuinely as possible.

We can classify these datas in two groups:

- data collected by the site itself (for example itroika.com)
- data collected by third parties (Access Providers, Internet Servers, search engines...)

A) data collected by itroika:

When you visit our site, we aimed to facilitate your life to the maximum, and this is why you can freely visit all the pages, subscribe to our News Letter or order articles without you to identify beforehand.

1) if you registerer to our news letter:

Your name and your email address are enough.
These data of course will be stored in our data base in order to be able to inform you on our new products, our promotions or to provide you quantity of interesting informations on subjects which interest you (You will be able to unsubscribe from our News Letter at any time).
These data could interest many people, particularily other sites, marketing agencies, official organizations, etc, which would know how to use them...

We keep these datas confidential to us. We never sell, rent or exchange any of your confidential datas.

2) if you place one or more products in your basket:

We do not ask you to be identified as a preliminary.

However as several Net surfers can make these same operations in the same time, we must be able to identify you so not mixing your products with those of an other person.
This is why our software will place a "cooky" on your computer.
This cooky will make it possible to store the products in progress until you possibly drive to the phase of your order validation. It will comprise also an identifier which is a session number which is not a personal data, but just a job number throughout your connection.

Reassure: this type of "file" can't in any case constitute a risk for your computer or your personal data:

- it is not an executable file.
Thus, it can't in any condition constitute or transport a virus or a spyware. It is an inert, inactive file.

- if your computer already comprises a virus or a spyware, these data, supposely they are collected, would not make it possible for anybody to identify you.

3) If you validate your order:

This time, we will need much more data:

- your name and your first name (we do not want to deliver to your neighbor or to your brother-in-law)
- your complete address (otherwise the packet will never reach you)
- your type of payment (we have several ones) etc

Some of these data are stored in our own data base. It allows us to not recall them at the time of your next order, and permits you to profit from certain promotions). Some other data are asked by third organizations (paypal or our bank)

The policy of Troika on this subject is very clear: these data are the base of our trade with our customers and represent our/your most valuable assets.
We preserve all these strictly confidential data, and no information of this nature is communicated to third parties, neither now, neither in the future, nor UNDER ANY WAY.

Our software comprises already several effective anti-hacking mechanisms in order to preserve your data, and we will continue to maintain this protection ongoing on the high level furthermore with the state of the art evolution in this field.

B) Data collected by third parties:

1) Internet Access Providers:

They collect constantly quantities of data on your navigation, your address IP, the sites which you visit, your practices and your environment of navigation etc.
Yes, Big Brother is watching you... : -))
Well, don't panic, we can't do anything about that, it is the same for all and Troika doesn't have any incidence and can in no manner acts on this phenomenon.

2) The Web servers: idem.

Any site that you visit is placed on a computer named "Web server". This computer, which is not much different from yours, comprises however mechanisms making it possible to ask him with an address like www.itroika.com, as well as many other mechanisms of protection and safety.

It is as a result of this framework protection that they will collect quantity of data about your navigation.

There still, itroika in anything is concerned with these data.

3) financial organizations (Paypal, our Bank):

These organizations will need very precise and personal informations in order to be able to ensure the good course and the finalization of your transaction.
It will be particularily the case of your banking numbers.
After entering your administrative data, you pass on the payment phase, you temporarily leave our site, and you deal with the bank server from safe connection, encrypted to 128 bits (all your data are coded).

You can check that by consulting the small icon representing a lock closed in the bottom right of your screen.

Please note that these data will be treated on the bank server, and in no case on the itroika.com site.
They will profit from the specific safety measures from a great banking organization.

In short:

The data collected directly by www.itroika.com remain the exclusive and confidential property of itroika. They aren't communicated to third parties under any pretext.

The data collected by third organizations remain their exclusive property and under their whole responsibility. Troika have no access to these data and can in no manner acti on those.

For any question relative on this subject you can also contact us

Guarantee

2007-09-06 12:43:23

GUARANTEES

TRADING CONSULTING Ou
Sirbi 9-2 - 11713 Tallinn - Estonia - RN 12084284

We privilege the total satisfaction of our customers.
This is why we offer a satisfied or refunded guarantee throughout 30 days as from the reception of your order, without condition.
Except in the event of nonconformity of the product compared to description on the site www.itroika.com, the return will have to be carried out with your expenses (the return of the goods non in conformity will be carried out to our expenses).
The returned goods will have to be sent to our address: TRADING CONSULING OÜ - Sirbi 9-2 - 11713 Tallinn - Estonia

For the objects of use such as the watches, an additional legal guarantee relating to the hidden defects applies:

Legal guarantee of the hidden defects:

The legal guarantee gets along within the framework of a normal use. Are excluded from this guarantee, wear and ageing (pile, bracelet of watches, crushing of the hollow meshs, etc) and the losses or break-ins resulting from an accidental circumstance.

To be in conformity with the contract, the good must:
1° To be clean with the usually awaited use of a similar good and, if necessary:

- to correspond to the description given by the salesman and to have qualities that this one presented at the purchaser in the form of sample or of model;

- to have qualities until a purchaser can legitimately wait have regard with the public statements made by the salesman, the producer or his representative, in particular in publicity or labelling.
2° Or to show the characteristics defined by mutual agreement by the parts or to be clean with any special use sought by the purchaser, made available of the salesman and that this last accepted.

The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good (article L. 211-12 of the Code of Consumption). The salesman is held of the guarantee at a rate of the hidden defects of the sold thing which make it unsuitable with use for which one intends it or which decrease this use so much that the purchaser would not have acquired it or only one less price would have given any, if he had known them . The proceedings resulting from the defects rhédibitoires must be brought by the purchaser within two year as from the discovery of vice.

Payment

2007-09-05 23:15:14

How to pay your orders?

We have some posibilities...

By the variety of the means placed at your disposal or by the rigour of the safety measures implemented, you will find the means most practical for you in order to easily pay your purchases and in full safety.

Choose yourself : Cards - Paypal - Banck wires

Payments by bank card:

Payment by bank card are available.

You can pay with VISA and Master Card

PayPal is our payment Processor for credit card, and don't need a Paypal account to pay your order (see under).

Payment by Paypal

Paypal is the payment processor the more used on the Net.

Property of ebay, Paypal has more than 100 million customers everywhere in the world, that is to say more than ten times more than the largest French bank.

Thanks to Paypal you can also pay your purchases with your bank card under the same safety conditions as any large World Bank.

You are not obligated to have a Paypal account (your email is enough), but if you have an account and a balance in hand, the transaction will not charge yourselves to the balance in hand of your credit card (that can be useful: -).

Payment by Bank Wire

Sure means to pay your purchases on any part of the world, but one of the slowest (from a few days to 15 days from abroad to receive your payment).
If you choose this type of payment, you will receive a confirmation email after validating your order, with our bank credentials.
Your items wil be send after the receipt of the payment on our account.

Our bank credentials are:

Bénéficiary: TRADING CONSULTING OÜ
adress :      Sirbi 9-2 - 11713 TALLINN - ESTONIE

Bank    :         AS SEB Bank
adress :      Tornimäe 2, 15010 Tallinn, Estonia
IBAN :             EE041010220205602222
SWIFT/BIC:   EEUHEE2X

Sending of the goods

All our sendings are carried out after reception of your payment.

After the validation of your order, you will immediately receive a notification by email for your transaction.
Another with the reception of your payment (cheque or credit transfer), and the last at the time of the sending of your order by the post office.

You remain informed.

And of course, if needed, don't hesitate to contact us, we like to receive news of our customers: -)

Shipment

2007-09-05 18:31:13

Delivery terms

For your satisfaction, we are pleased to deliver your order in the whole wide world

The shipping cost is calculated when you validate your order, depending from your option :

Normal Delivery (Russian postal) :

delay : 10 to 15 days

EXPRESS delivery (Express Mail Services)

delay : 1 week : 30€
tracking : internet tracking number gived in your order confirmation

In order to satisfy you as well as possible, don't forget to fill your delivery address carefully

Order Tracking

As soon as you validate your order, you will receive an email confirmation with your bill.

As soon as we sent your packet, you will receive an email for expedition confirmation with the tracking number

Contact

In case of doubt, don't hesitate to contact us

Thank you for visiting our shop