Artisanat et Poup�es Russes

Irina

2009-03-21 19:09:26

Welcome :-)

My name is Irina,

After many years in Moscow, in my native Russia, I established myself in France where I met my husband.

I was always interested by art and culture of the human societies in general, of France and Russia especially.

That's how, little by little, came to me the idea of participating in the broadcasting of the Russian culture wealth, because many people are often very interested, intrigued or even enthralled by what it is possible to discover beyond these borders remained hermetically closed for a so long time .

The adventure began on ebay by selling some Russian dolls, more and more nice and sophisticated with time, then the marvelous Orenburg Shawls, Faberge Eggs, Amber Jewellery and thousand other marvelous objects coming from the rich Russian crafts of campaigns and Russian provinces.

Today, the interest stretched really beyond of French borders, and I have clients everywhere in Europe, North America and a bit of everywhere in the wide world.

In this, the Internet is a marvelous communication tool which allows me to "meet " people in any horizons with which I would have had undoubtedly never the chance to communicate.
Some people became true friends, and for all, I have passion to create honest and warm frank relations, often well beyond simple trade relations.

It is so why I created this site.

It allows me to touch freely a much wider public and I hope that it will bring you so much satisfaction as I had to create it for you.
(it still remains me full of details to be regulated, but Paris was not made in one day... :-)

Then I welcome you in my boutique, look, snoop about and perhaps you will find the object which interests you and that you would like to have for the pleasure of senses, or to give a present to somebody whom you love.

In any case, do not hesitate to contact me if necessary, your requests are always welcome.

Irina

Privacy Policies

2007-09-09 16:26:54

Privacy Policy

When you visit a site, you order a product, you register to a News Letter, a number of personal data are collected.

- What becomes these datas, how are they used, and to do what?
- How can I control these datas?

Here is a number of questions which concern all of us, more and more each day, especially with the growing importance of Internet and the diffusion of the datas it generates.

I will try to answer these questions as genuinely as possible.

We can classify these datas in two groups:

- data collected by the site itself (for example itroika.com)
- data collected by third parties (Access Providers, Internet Servers, search engines...)

A) data collected by itroika:

When you visit our site, we aimed to facilitate your life to the maximum, and this is why you can freely visit all the pages, subscribe to our News Letter or order articles without you to identify beforehand.

1) if you registerer to our news letter:

Your name and your email address are enough.
These data of course will be stored in our data base (declared to the French CNIL) in order to be able to inform you on our new products, our promotions or to provide you quantity of interesting informations on subjects which interest you (You will be able to unsubscribe from our News Letter at any time).
These data could interest many people, particularily other sites, marketing agencies, official organizations, etc, which would know how to use them...

We keep these datas confidential to us. We never sell, rent or exchange any of your confidential datas.

2) if you place one or more products in your basket:

We do not ask you to be identified as a preliminary.

However as several Net surfers can make these same operations in the same time, we must be able to identify you so not mixing your products with those of an other person.
This is why our software will place a "cooky" on your computer.
This cooky will make it possible to store the products in progress until you possibly drive to the phase of your order validation. It will comprise also an identifier which is a session number which is not a personal data, but just a job number throughout your connection.

Reassure: this type of "file" can't in any case constitute a risk for your computer or your personal data:

- it is not an executable file.
Thus, it can't in any condition constitute or transport a virus or a spyware. It is an inert, inactive file.

- if your computer already comprises a virus or a spyware, these data, supposely they are collected, would not make it possible for anybody to identify you.

3) If you validate your order:

This time, we will need much more data:

- your name and your first name (we do not want to deliver to your neighbor or to your brother-in-law)
- your complete address (otherwise the packet will never reach you)
- your type of payment (we have several ones) etc

Some of these data are stored in our own data base (declared to the French CNIL). It allows us to not recall them at the time of your next order, and permits you to profit from certain promotions). Some other data are asked by third organizations (paypal or our bank)

The policy of Troika on this subject is very clear: these data are the base of our trade with our customers and represent our/your most valuable assets.
We preserve all these strictly confidential data, and no information of this nature is communicated to third parties, neither now, neither in the future, nor UNDER ANY WAY.

Our software comprises already several effective anti-hacking mechanisms in order to preserve your data, and we will continue to maintain this protection ongoing on the high level furthermore with the state of the art evolution in this field.

B) Data collected by third parties:

1) Internet Access Providers:

They collect constantly quantities of data on your navigation, your address IP, the sites which you visit, your practices and your environment of navigation etc.
Yes, Big Brother is watching you... : -))
Well, don't panic, we can't do anything about that, it is the same for all and Troika doesn't have any incidence and can in no manner acts on this phenomenon.

2) The Web servers: idem.

Any site that you visit is placed on a computer named "Web server". This computer, which is not much different from yours, comprises however mechanisms making it possible to ask him with an address like www.itroika.com, as well as many other mechanisms of protection and safety.

It is as a result of this framework protection that they will collect quantity of data about your navigation.

There still, itroika in anything is concerned with these data.

3) financial organizations (Paypal, our Bank):

These organizations will need very precise and personal informations in order to be able to ensure the good course and the finalization of your transaction.
It will be particularily the case of your banking numbers.
After entering your administrative data, you pass on the payment phase, you temporarily leave our site, and you deal with the bank server from safe connection, encrypted to 128 bits (all your data are coded).

You can check that by consulting the small icon representing a lock closed in the bottom right of your screen.

Please note that these data will be treated on the bank server, and in no case on the itroika.com site.
They will profit from the specific safety measures from a great banking organization.

In short:

The data collected directly by www.itroika.com remain the exclusive and confidential property of itroika. They aren't communicated to third parties under any pretext and you can consult, modify or remove them at will, in accordance with the "Informatique and Freedom" French Law of 1978.

The data collected by third organizations remain their exclusive property and under their whole responsibility. Troika have no access to these data and can in no manner acti on those.

For any question relative on this subject you can also contact us

Guarantee

2007-09-06 12:43:23

GUARANTEES

TROIKA
Château d'Yvrench- 80150 Yvrench - France - Tel/Fax 03 22 29 49 80
Socété Française enrégistrée au Régistre du Commerce et des Socétés (RCS) Amiens - 484 964 598 - TVA:FR21484964598

We privilege the total satisfaction of our customers.
This is why we offer a satisfied or refunded guarantee throughout 30 days as from the reception of your order, without condition.
Except in the event of nonconformity of the product compared to description on the site www.itroika.com, the return will have to be carried out with your expenses (the return of the goods non in conformity will be carried out to our expenses).
The returned goods will have to be sent to our address: Troika - Chateau d'Yvrench - 80150 YVRENCH - France.

For the objects of use such as the watches, an additional legal guarantee relating to the hidden defects applies:

Legal guarantee of the hidden defects:

The legal guarantee gets along within the framework of a normal use. Are excluded from this guarantee, wear and ageing (pile, bracelet of watches, crushing of the hollow meshs, etc) and the losses or break-ins resulting from an accidental circumstance. Independently of the commercial guarantee, you profit from the legal guarantees relating to the defects of conformity of the product (articles L. 211-4 and following of the French Code of Consumption) and the crippling defects (under the conditions envisaged in articles 1641 to 1649 of the French Civil code), as recalled below: The salesman is held to deliver a good in conformity with the contract and answers of the defects of conformity existing at the time of the delivery. He also answers of the defects of conformity resulting from packing, the instructions of assembly or the installation when this one was put at its load by the contract or was carried out under its responsibility (article L. 211-4 of the French Code of Consumption).

To be in conformity with the contract, the good must:
1° To be clean with the usually awaited use of a similar good and, if necessary:

- to correspond to the description given by the salesman and to have qualities that this one presented at the purchaser in the form of sample or of model;

- to have qualities until a purchaser can legitimately wait have regard with the public statements made by the salesman, the producer or his representative, in particular in publicity or labelling.
2° Or to show the characteristics defined by mutual agreement by the parts or to be clean with any special use sought by the purchaser, made available of the salesman and that this last accepted (article L. 211-5 of the Code of Consumption).

The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good (article L. 211-12 of the Code of Consumption). The salesman is held of the guarantee at a rate of the hidden defects of the sold thing which make it unsuitable with use for which one intends it or which decrease this use so much that the purchaser would not have acquired it or only one less price would have given any, if he had known them (article 1641 of the French Civil code). The proceedings resulting from the defects rhédibitoires must be brought by the purchaser within two year as from the discovery of vice (article 1648 1st subparagraph of the French Civil code).

Payment

2007-09-05 23:15:14

How to pay your purchases?

We have some posibilities...

By the variety of the means placed at your disposal or by the rigour of the safety measures implemented, you will find the means most practical for you in order to easily pay your purchases and in full safety.

Choose yourself : Cards - Paypal - Checks - Banck wires

Payments by bank card:

Thanks to our bank, "Le Crédit Lyonnais", you can use your Blue Card, your Master Card or your Visa card (main road or international)

When you carry out your payment, you are directly in relation to our bank servers as well as your usual banking operations, with high safety conditions of one of the largest French and international bank.

The data of your bank card are encrypted in your computer, forward coded by Internet, then are decoded on the Bank server where the operation is carried out.
They do not forward by our site, they cannot thus be preserved on our premises and if they were intercepted on the Net (highly improbable), they would be absolutely unusable (encoding 128 bits).

You are in safety.

Payment by Paypal

Paypal is the means of payment more used on the Net.

Property of ebay, Paypal has more than 100 million customers everywhere in the world, that is to say more than ten times more than the largest French bank.

Thanks to Paypal you can also pay your purchases with your bank card under the same safety conditions as any large World Bank.

You are not obligated to have a Paypal account (your email is enough), but if you have an account and a balance in hand, the transaction will not charge yourselves to the balance in hand of your credit card (that can be useful: -).

Payment by personal check

We only accept French bank checks and in some pay of the EEC. In case of doubt, contact us to be safe.
We cannot accept checks out of EEC (rather pay by Paypal or your bank card).

3 times payment

Not available out of France

Payment by Bank Wire

Sure means to pay your purchases on any part of the world, but one of the slowest (from a few days in France to 15 days from abroad to receive your payment).
If you choose this type of payment, you will receive a confirmation email after validating your order, with our bank credentials.
Your items wil be send after the receipt of the payment on our account.

Our bank credentials are:

Beneficiary: Troika - 2 rue des bouleaux - 95490 Vaureal - France

Bank : LCL - 10 place de l'hotel de ville - 95300 Pontoise - France

IBAN : FR8330002062350000073164C08

BIC : CRLYFRPP

Sending of the goods

All our sendings are carried out after reception of your payment.

After the validation of your order, you will immediately receive a notification by email for your transaction.
Another with the reception of your payment (cheque or credit transfer), and the last at the time of the sending of your order by the post office.

You remain informed.

And of course, if needed, don't hesitate to contact us, we like to receive news of our customers: -)

Shipment

2007-09-05 18:31:13

Delivery terms

For your satisfaction, we are pleased to deliver your order in the whole wide world

FREE shipping for orders above 150 euros

The shipping cost is calculated when you validate your order, depending from two parameters

The delivery address .

The total amount of your order

You will find below the tarifs in Euros applicables according to the destinations

Delivery in France (All shipping with follow up)

48h delivery with Colissimo

Amount	Cost
10 €	2,00 €
70 €	5,50 €
150 €	7,00 €
>150 €	FREE

Delivery in European Union (All shipping with follow up)

48h delivery with Colissimo

Amount	Cost
70 €	12,00 €
150 €	15,00 €
>150 €	FREE

For the rest of the world (registered mail)

Delivery in 1-2 weeks for the rest of the world

Amount	Cost
70 €	20,00 €
150 €	25,00 €
>150 €	FREE

In order to satisfy you as well as possible, don't forget to carefully fill your delivery address.

In case of doubt, don't hesitate to contact us

Thank you for visiting our shop